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FAQ’S

Got Questions? We’ve Got Answers

What makes Marvellous Escapes’ rail holidays different?

All our trips are 100% tailor-made. We design your journey around your interests, pace, budget, and preferred travel style.

Can you customise my itinerary?

Absolutely. Nothing is off the shelf. Whether you want a scenic rail journey through the Alps, a cultural city break, or a multi-country adventure, we design your itinerary from scratch.

What happens if my train is delayed or cancelled?

If your train is delayed or cancelled, don’t worry, we’re here to help. You’ll have access to our 24-hour on-trip support, and our team will assist with rebooking your journey, adjusting connections, or arranging alternatives where needed. We’ll make sure you can continue your trip with as little disruption as possible.

Do I need to print my train tickets?

We’ll send you a full printed ticket pack 2–3 weeks before departure, which includes all your train tickets, itinerary and travel documents. You’ll also receive a digital copy of your tickets, so you can choose whichever format you prefer when travelling.

What financial protection do you provide?

We protect every booking with our ATOL licence, the UK Package Travel Regulations, and a secure trust account (Protected Trust Services), ensuring your money and your holiday are safe.

Team Members

Meet Our Expert Team

Paul Tavener Founder & Director
Hayley Norris Travel Designer
Laurie Bizouard Travel Designer
Olivia Price Travel Designer
Christian Glover Travel Designer
Helen Roberts Operations Co-Ordinator
Qijiang Yan Director

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