Qijiang Yan

QJ brings a wealth of experience from the hospitality sector, where customer service, operations and people management have always been at the heart of her career. Her passion for looking after people and ensuring every detail is taken care of makes her a natural fit within the Marvellous Escapes team.

She believes that exceptional customer service begins with understanding. By putting herself in each client’s shoes, QJ takes a responsive, approachable and proactive approach, ensuring customers feel supported, valued and well looked after throughout their travel experience. For her, it’s often the small details, clear communication and timely reassurance that make the biggest difference.

One of the things QJ loves most about rail travel is the relaxed and comfortable experience it offers. Free from lengthy airport check-ins and queues, rail journeys provide the opportunity to sit back, enjoy the scenery and truly become part of the journey itself. She particularly appreciates the freedom that train travel provides, allowing travellers to move around, unwind and enjoy the experience at a gentler pace.

QJ enjoys being part of the Marvellous Escapes family, where a flexible and supportive culture allows everyone to thrive. She values the close-knit nature of the team and the shared commitment to delivering outstanding customer experiences.

Having experienced travel disruption first-hand whilst travelling with her two young children, QJ understands how important support can be when plans don’t go as expected. This experience has reinforced her belief that a truly great holiday combines memorable experiences with the reassurance that expert help is always available when needed. One thing she will happily admit is that when travelling by train, she always prefers a forward-facing seat!